Track My Order

Every order leaves our warehouse with a tracking number, and we email it to you the moment your parcel is scanned. Use the form below for an instant status update — no login required.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Where do I find my order number? It is in your order confirmation email (for example #1234) and in My Account → Orders. Enter it together with the email address you used at checkout.

Shortcut: if you still have your shipping email, the green tracking button in it takes you straight to the carrier’s live page — this is usually the most up-to-date source.

Track by carrier (17TRACK)

Have your tracking number (from the shipping email) but not your order number? Paste it below — we use 17TRACK to query 2,000+ carriers worldwide and show the live journey of your parcel.



What happens after you order

  1. Order placed — you receive a confirmation email immediately.
  2. Processing (1–2 business days) — we pick, check and pack your items.
  3. Dispatched — your tracking number is emailed and the parcel is handed to the carrier.
  4. Tracking active (24–72 hours) — the first scan appears in the carrier’s system.
  5. In transit — the parcel moves through sorting centres and, for international orders, through customs.
  6. Out for delivery → Delivered — handed to you or left at your address.

Order status meanings

  • Pending / On hold — payment is still being confirmed. If it stays here for more than 24 hours, contact us.
  • Processing — your order is being packed and has not shipped yet.
  • Completed — payment captured and the order is ready to ship.
  • Shipped / In transit — with the carrier; use the tracking link for the live position.
  • Out for delivery — arriving with the local courier today.
  • Exception / Held at customs — the carrier needs an action (address issue, duty payment, customs paperwork). Check your email and the carrier’s message, or contact us.
  • Refunded / Cancelled — see your email for the reason and the refund date.

Troubleshooting

  • No tracking yet after 1–2 business days: orders placed after 5:00 PM (GMT+8) or at weekends ship the next business day.
  • Tracking says “not found”: wait 24–72 hours after your shipping email — carriers publish the first scan with a delay.
  • No movement for 7 business days: common during international transfers and customs clearance. If it stays that way, email us and we will open a carrier investigation.
  • Marked delivered but nothing arrived: check neighbours, reception, porch and parcel locker first, then contact us within 30 days.
  • Address change: we can edit the address while the order is still processing — email Geherros@outlook.com immediately with your order number. Once dispatched, the address cannot be changed.

Still need help?

Email Geherros@outlook.com or WhatsApp +86 186 7743 8156 (Monday – Saturday, 9:00 AM – 9:00 PM (GMT+8)). Please include your order number — we reply within 24 hours on business days.