Let's talk 🐾
Questions? Orders? Just want to say hi? We're here for you.
Business hours
Monday – Friday: 9:00–21:00 GMT+8
Saturday: 9:00–21:00 GMT+8
Sunday: 9:00–21:00 GMT+8
Follow us
Get updates, tips & exclusive offers
We are a small team of pet people, and we answer every message ourselves. Whether it is a sizing question, a delivery update or a photo of your cat ignoring the bed you just bought — we would love to hear from you.
Talk to us
- Email: Geherros@outlook.com or Marcolgy008@gmail.com — best for orders, returns and anything that needs a paper trail.
- WhatsApp / phone: +86 186 7743 8156 — fastest for quick questions and photos.
- Support hours: Monday – Saturday, 9:00 AM – 9:00 PM (GMT+8)
- Response time: within 24 hours on business days (within 48 hours at weekends and during peak seasons).
Before you write
Including these details lets us solve your question in one reply instead of three:
- Your order number (for example #1234) — you will find it in your confirmation email.
- The email address used at checkout.
- The item name or SKU your question is about.
- Photos or a short video, if anything is damaged, defective or not as described.
Where to go for common questions
- Where is my parcel? Use the Track My Order page — enter your order number and the email used at checkout.
- Order history, invoices and addresses: log in to My Account.
- Delivery times, duties and shipping costs: see our Shipping Policy.
- Returns, exchanges and refunds: see our Return & Refund Policy.
- Sizing, materials and care: see the FAQ, or send us a photo of your pet and we will advise.
- Data and privacy requests: see our Privacy Policy and email the subject line “Privacy request”.
Wholesale, collaboration and press
For bulk orders, stockist enquiries, product collaborations or press requests, email Geherros@outlook.com with the subject “Wholesale” or “Press”. Please include your company name, website and the volume you have in mind.
Returns address
Returns are handled by the regional facility that served your order. Please do not send anything back before you have a Return Merchandise Authorization (RMA) — email us first and we will send the correct address and instructions, so your refund is not delayed.
Business details
TinyWhisk · https://tinywhisk.shop · [Company legal name] · [Registered business address]
