Effective date: November 01, 2026 · Last updated: November 01, 2026
This Privacy Policy explains how TinyWhisk (“we”, “us”, “our”) collects, uses, shares and protects personal information when you visit tinywhisk.shop, place an order, subscribe to our emails, or otherwise interact with us. By using this website, you agree to the practices described below.
1. Who we are
TinyWhisk is an online retailer of pet supplies for cats and dogs, operated at https://tinywhisk.shop. The data controller for the information described in this policy is [Company legal name], [Registered business address]. For any privacy question or request, contact Geherros@outlook.com.
2. Information we collect
2.1 Information you give us
- Order and account data: name, email address, shipping and billing address, phone number, and the items you purchase.
- Payment data: payment card details are entered directly with our payment providers (for example PayPal and Stripe). We do not store full card numbers, security codes, or bank credentials on our servers. We receive only a payment confirmation, the last four digits, and the billing country.
- Customer service data: the content of emails, messages and product reviews you send us, including photos you choose to share.
- Marketing data: your email address and preferences when you subscribe to our newsletter or enter a promotion.
2.2 Information collected automatically
- Device and usage data: IP address, browser type, operating system, referring page, pages viewed, time on page and clicks.
- Cookies and similar technologies: we use cookies and pixels (including Google Analytics 4, Google Tag Manager and the Meta Pixel) to keep your cart, remember your country and language, measure traffic and show relevant ads. You can manage cookies in your browser settings or through our cookie banner; blocking some cookies may affect checkout.
3. How we use your information
- To process, pack, ship and deliver your order and to send order confirmations, shipping notices and tracking updates.
- To handle returns, refunds, exchanges and warranty or damage claims.
- To provide customer support and to keep a record of our communication with you.
- To detect and prevent fraud, abuse and unauthorised transactions.
- To send marketing emails you have opted in to, and to measure and improve our advertising. You can unsubscribe at any time using the link in every email.
- To comply with tax, accounting, consumer protection and other legal obligations.
Legal bases (EEA/UK visitors): performance of a contract (order fulfilment), legitimate interests (security, fraud prevention, service improvement), your consent (marketing and non-essential cookies), and compliance with legal obligations.
4. Sharing your information
We never sell your personal information. We share it only with service providers who need it to run our store, and only for the purposes listed above:
- Payment processors (PayPal, card processors) to complete and verify payments.
- Shipping and logistics partners to deliver your parcel and provide tracking.
- Email and marketing platforms to send order emails and, if you subscribed, our newsletter.
- Analytics and advertising providers (Google, Meta) to measure traffic and ad performance.
- Professional advisers and authorities where required by law, court order, or to protect our rights and the safety of our customers.
Each provider is contractually limited to using your data only for the service they provide to us.
5. International transfers
Our store is operated and our orders are fulfilled from China, while our customers are primarily located in the United States. Your information will therefore be transferred to and processed in countries that may have different data protection laws than your own. We rely on standard contractual clauses and equivalent safeguards where required, and we limit transfers to what is necessary to run the store and deliver your order.
6. How long we keep your data
- Order and invoice records: kept for the period required by tax and accounting law (generally 7 years).
- Customer service messages: kept for up to 24 months after the issue is closed.
- Marketing subscriptions: kept until you unsubscribe, and then suppressed so we do not add you back.
- Server and security logs: generally 12 months.
7. Your rights
Depending on where you live, you may have the right to:
- request a copy of the personal information we hold about you;
- correct inaccurate or incomplete information;
- delete your personal information, subject to records we must keep by law;
- object to or restrict certain processing;
- withdraw consent for marketing at any time;
- opt out of the “sale” or “sharing” of personal information for cross-context behavioural advertising (we do not sell personal information, and you may email us to record your opt-out);
- lodge a complaint with your local data protection authority.
To exercise any of these rights, email Geherros@outlook.com with the subject line “Privacy request”. We will verify your identity and respond within 24 hours on business days, and in any case within the period required by applicable law.
8. Children’s privacy
Our store is intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with information, contact Geherros@outlook.com and we will delete it promptly.
9. Security
We use HTTPS encryption across the site, restrict internal access to personal data, and review our providers’ security practices. No method of transmission or storage is completely secure, so we cannot guarantee absolute security; we will notify you and the relevant authority of a data breach where required by law.
10. Third-party websites
Our site may link to carriers, social platforms or other websites we do not control. Their privacy practices are their own, and we encourage you to read their policies before sharing information with them.
11. Changes to this policy
We may update this policy as our store, providers or legal obligations change. The “last updated” date at the top shows the current version. Material changes will be announced on this page or by email where required.
12. Contact us
- Email: Geherros@outlook.com
- WhatsApp / phone: +86 186 7743 8156
- Support hours: Monday – Saturday, 9:00 AM – 9:00 PM (GMT+8)
- Postal address: [Registered business address]
